Freelancer-Entrepreneur at UFO Web Design

• Designing, building, and developing full scale websites for clients withuser-friendly interfaces.
• Conducting user research, creating user persona, and converting into qualitative and quantitative information that guides decision-making of the client’s website;
• Designing user flows and wireframes to represent the user’s journey;
• Designing, testing products, and gathering feedback to deliver satisfactory experiences to clients and users.

Integra Health - Toronto, ON

• Performed research on current benchmark trends and audience preferences;
• Designed and implemented social media strategy to align with business goals;
• Generated, edited, published, and shared engaging content daily;
• Suggested and implemented new features to develop brand awareness, like promotions and competitions;
• Stayed up to date with current technologies and trends in social media, design tools and applications.

Integra Health - Toronto, ON

• Answered calls coming in through the mainline and transferred accordingly with exceptional customer service capabilities;
• Booked appointments through the system in a time-efficient manner for all service offerings including medical, cosmetics, mental health, wellness, and rehabilitation;
• Dealt with client requests and made patient experience as a top priority;
• Coordinated consultations, tests, and bookings for patients;
• Checked patient's out and handled payments and re-bookings;
• Responded to patient emails;
• Performed administrative duties such as faxing, scanning, medical messages, appointment bookings for both medical and non-medical schedule.

Oxford Properties and RCT Health - Toronto, ON

• Partnered with site employeesto support Rapid Antigen Testing;
• Greeted employees and directed the flow of traffic to ensure an efficient processing of tests;
• Input accurate COVID-19 test results into the system;
• Maintained high degree of confidentiality of test results;
• Provided superior customer service in answering questions from participants;
• Kept a clean and sanitized space.