Freelancer-Entrepreneur at UFO Web Design

• Designing, building, and developing full scale websites for clients withuser-friendly interfaces.
• Conducting user research, creating user persona, and converting into qualitative and quantitative information that guides decision-making of the client’s website;
• Designing user flows and wireframes to represent the user’s journey;
• Designing, testing products, and gathering feedback to deliver satisfactory experiences to clients and users.

Integra Health - Toronto, ON

• Performed research on current benchmark trends and audience preferences;
• Designed and implemented social media strategy to align with business goals;
• Generated, edited, published, and shared engaging content daily;
• Suggested and implemented new features to develop brand awareness, like promotions and competitions;
• Stayed up to date with current technologies and trends in social media, design tools and applications.

Language Links- Toronto, ON

• Provided services in the areas of admissions, enrollment, academic advising, accommodations, and student orientation;
• Maintained relevant record-keeping and tracking to assist students in planning their academic programs;
• Assisted creating company’s marketing strategy;
• Successfully created content and maintained social media presence, with an average of 160 new followers per month;
• Planned, conceptualized, and organized digital marketing campaigns to increase student retention from 100 to over 300 since July 2020;
• Assisted company’s brandidentity by creating a guideline with standard colours and fonts to use.

Legislative Assembly of Piaui

• Maintained and administrated an average of 4 social media accounts presence on every election year;
• Ensured all marketing efforts serve to achieve immediate and long-term goals, identifying and executing improvements for processes, content, and lead generation;
• Designed and organized an optimal print and digital campaign inside budget constraints;
• Supported various teams with administrative and graphic design tasks.

Vikstar Contact Center- Teresina, BRA

• Maintained all aspects of social media presence;
• Designed graphics and typography for internal newsletter using Adobe Creative Cloud applications;
• Researched opportunities for new social marketing platforms, select and adapt current process to fit client needs;
• Inspected layouts and advertising copy and edited scripts, video, and other promotional material for adherence to specifications;
• Directed campaign team to advance campaign goals, and prepared budgets and forecasted program costs for campaigns;
• Conferred with department heads on selection of advertising media, products advertised, and reviewed contracts.

Integra Health - Toronto, ON

• Answered calls coming in through the mainline and transferred accordingly with exceptional customer service capabilities;
• Booked appointments through the system in a time-efficient manner for all service offerings including medical, cosmetics, mental health, wellness, and rehabilitation;
• Dealt with client requests and made patient experience as a top priority;
• Coordinated consultations, tests, and bookings for patients;
• Checked patient's out and handled payments and re-bookings;
• Responded to patient emails;
• Performed administrative duties such as faxing, scanning, medical messages, appointment bookings for both medical and non-medical schedule.

Oxford Properties and RCT Health - Toronto, ON

• Partnered with site employeesto support Rapid Antigen Testing;
• Greeted employees and directed the flow of traffic to ensure an efficient processing of tests;
• Input accurate COVID-19 test results into the system;
• Maintained high degree of confidentiality of test results;
• Provided superior customer service in answering questions from participants;
• Kept a clean and sanitized space.

The Shoe Company- Toronto, ON

• Supervised and managed employees engaged in sales, inventory-taking, reconciling cash receipts and engaging customers;
• Monitored sales activities to ensure that customers receive satisfactory service and quality goods;
• Examined merchandise to ensure correct pricing, displayed properly, and functions as advertised;
• Established and implemented policies, goals, and objectives;
• Enforced safety, health, and security rules.

Vikstar Contact Center- Teresina, BRA

• Prepared invoices, reports, memos, letters, financial statements, and other documents using Word and Excel;
• Attended meetings to record minutes and provided recaps;
• Prepared agendas and arranged catering for meetings, booked flights and hotels for the Directors and the President of the company;
• Performed general office duties, such as ordering supplies, maintaining records management database systems, and performed basic bookkeeping work.